Question 1

What exactly is MyGenie POS?

Accepted Answer

MyGenie POS is a complete hospitality operating system — not just billing. It runs your POS, captain app, kitchen (KOT/KDS), scan-&-order, inventory, CRM, loyalty, wallet, WhatsApp, reporting and owner dashboard for restaurants, cafés, QSRs, cloud kitchens, hotels, resorts, food courts, canteens and chains.

Question 2

Which businesses is it built for?

Accepted Answer

From a single café to a multi-city chain — restaurants, cafés, QSR/fast food, cloud kitchens, hotels & resorts, food courts, canteens/mess, bars & pubs, bakeries, ice-cream parlours and franchises. Each gets a tailored setup.

Question 3

Do I need special hardware?

Accepted Answer

No. MyGenie is mobile-first and runs on regular phones and tablets. Many outlets go live in under 24 hours, and one café cut fixed costs 40% running on just 3 devices.

Question 4

Does it work without stable internet?

Accepted Answer

Yes. Offline mode keeps billing and service running with no data loss, then auto-syncs the moment the connection returns — ideal for resorts and low-connectivity areas.

Question 5

Can I manage multiple outlets centrally?

Accepted Answer

Yes. Central menu/price control, central inventory, inter-outlet transfers, outlet-wise audit and a multi-outlet owner dashboard let you control every location from one place.

Question 6

Does it integrate with Swiggy and Zomato?

Accepted Answer

Yes. Swiggy, Zomato and Magicpin orders sync into one screen, with delivery logistics partners onboarding. You can also take commission-free direct orders.

Question 7

How does pricing work?

Accepted Answer

One complete package with core tools included — no feature-based upsells. Use our build-your-own pricing page to pick a plan and add-ons, see your price live, and buy online or book a demo.

Question 8

How is the AI practical, not hype?

Accepted Answer

AI handles real tasks: menu import in minutes, customer insights, smart upsell suggestions, an automatic audit on every report, and validations that catch billing errors — all tied to saving time and money.

Question 9

Is my data secure and do I get support?

Accepted Answer

Yes — your data is securely managed in the cloud and you get a dedicated account manager plus onboarding and training so your team is productive fast.

Everything you need to know.

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